---
title: "How to add a team member to your account"
last_updated: "2026-03-16T11:55:29.441Z"
category: "Getting Started"
canonical_url: "https://maybeclients.com/h/mash-help-centre/how-to-add-a-team-member-to-your-account"
help_centre: "MaSH! Help Centre"
---

# How to add a team member to your account

## What this article covers

This guide walks you through the steps to add a new team member, assign roles, and manage their access to AI agents.

## When should I use this?

Adding team members to your account is a straightforward process designed to enhance collaboration and streamline operations within your team.

## Step-by-step instructions

To add a team member to your account, you have two convenient options:

- Use the “Invite Team Members” button at the bottom of your left-hand navigation for quick access.
- Navigate to the “Configure” section, select “Team,” and then click the “Add Team Member” call-to-action button.
Once you have accessed the option to add a team member, follow these steps:

- Enter the new team member’s name and email address.
- Select their role: either Admin or User.
  - Admin: Can create accounts (depending on your plan level), add team members, and create or edit AI agents.
  - User: Can use AI agents, access accounts they have been added to, and add team members.
After selecting the appropriate role, click “Save Changes.” The new team member will receive an email prompting them to verify their email address and set up their login password.

You can easily identify team members in your list by their name, email address, and role. If necessary, you can edit a team member’s details, such as changing their role or updating their email address.

## Common issues

|  | Issue | Suggested Solution | Possible Cause |
|  | Email verification not received | Check spam/junk folders and ensure the email server is functioning. | Email server issues or spam filters |
|  | Role changes not applying | Log out and log back in to refresh the system and apply changes. | System delay or cache issues |

Adding team members to your account is designed to be efficient and user-friendly, allowing you to quickly expand your team and manage roles effectively. This functionality supports seamless collaboration and maximises the utility of AI agents.


This action can’t be completed from Teams or Slack - please log in to your account.