---
title: "How to choose the right files for AI Agents knowledge base"
last_updated: "2026-03-16T11:55:29.441Z"
category: "Getting Started"
canonical_url: "https://maybeclients.com/h/maybe-help-centre/how-to-choose-the-right-files-for-ai-agents-knowledge-base"
help_centre: "Maybe* Help Centre"
---

# How to choose the right files for AI Agents knowledge base

## What this article covers

This guide talks you through the best files for your AI Agents knowledge.

## When should I use this?

The Knowledge Base powers your AI Agent’s understanding of your organisation. It enables the AI to answer questions, provide contextually relevant guidance, and complete tasks using the language, structure, and strategy specific to your business.



Recommended File Types:

- Strategy documents (vision decks, OKRs, roadmaps)
- Service guides and playbooks
- Client onboarding materials
- Product feature explanations or documentation
- Brand guidelines and tone-of-voice guides
- Internal training manuals or policy documents
- Interview transcripts or call notes (for insight-driven AI tasks)

Tips:

- Focus on what you want your AI to “know”, such as how your organization operates or what makes your services unique.
- Group files by theme or purpose if your AI serves multiple roles (e.g., Sales + Onboarding).
- Keep versions current—replace outdated materials to prevent confusion.

What Not to Include:

- Raw data files (spreadsheets, CSVs)—use the Code Interpreter for those.
- Highly confidential data, unless necessary—AI remembers all inputs.

Note: If you update any files stored on Google Drive or Dropbox, you will need to re-upload them for changes to take effect.



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