---
title: "How to manage your Knowledge Base"
last_updated: "2026-03-16T11:55:29.441Z"
category: "AI Agent How-tos"
canonical_url: "https://maybeclients.com/h/maybe-help-centre/how-to-manage-your-knowledge-base"
help_centre: "Maybe* Help Centre"
---

# How to manage your Knowledge Base

## What this article covers

This guide details your AI Agents knowledge base management, including enhanced file deletion capabilities and a URL crawling feature.

## When should I use this?

Knowledge base management for your AI Agents allows users to organise and update their stored information efficiently. 

- Organising information: Keep your knowledge base up-to-date by removing outdated or irrelevant files.
- Expanding knowledge: Use the URL crawler to add comprehensive web content, enhancing the breadth of information available in your knowledge base.
- Customising content: Select specific web pages to add, tailoring the knowledge base to suit your informational needs.
## Step-by-step instructions

### How to delete files from Your AI knowledge base

1. Select files: Navigate to your knowledge base and select the files you wish to delete.
1. Delete files: Use the delete option to remove the selected files from your knowledge base permanently.
### How to add URLs using the web crawler

1. Enter a URL: In the knowledge base interface, input the URL of the website you wish to crawl.
1. Initiate Crawling: The web crawler will scan the website, retrieving a list of all accessible pages.
1. Select Pages: Choose the specific pages you want to add to your knowledge base.
1. Add to Knowledge Base: Assign the selected pages to the appropriate agent or category within your knowledge base. You can only add knowledge to an active AI Agent.

## Best Practices

- Regularly Update Your Knowledge Base: Periodically review and delete outdated files to maintain a relevant and useful knowledge base.
- Selectively Add Web Content: Use the web crawler to selectively add only the most pertinent pages to avoid information overload.
- Organise by Category: Assign web content to specific agents or categories to keep your knowledge base organised and easy to navigate.
- Maximum file size: 512 megabyte (MB)
## Common issues

|  | Issue | Possible Cause | Suggested Solution |
|  | Files not deleting | Selection error | Ensure files are correctly selected before attempting deletion |
|  | Web crawler not retrieving pages | Website restrictions or errors | Verify the URL is correct and publicly accessible |
|  | Difficulty selecting pages | Large number of pages retrieved | Use filters or keywords to narrow down selection |
## FAQs

- Can I undo a file deletion?
No. Once files are deleted, they cannot be recovered. Confirm your selections before deleting.

- Is there a limit to the number of pages the crawler can retrieve?
The crawler handles most websites, but very large or complex sites may have limitations.

- Can I add pages from any website?
The crawler works best with publicly accessible websites. Sites requiring logins or with restricted access may not be fully retrievable.


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